Terms and Conditions


Terms and Conditions for Students
Version 2.1, applicable from [11th April 2024]

Thank you for your interest in The Unseen.  Our team of drama tutors provide acting classes for students at our base in central London. Subject to conditions, we also provide the opportunity for students to showcase their final pieces and be seen by industry professionals each month.

These Terms and Conditions for Students (‘Terms’) apply from the date above in accordance with clause 2.1 below.  For students who booked a course prior to the applicable date above, a previous version of our terms and conditions can be found here – www.theunseen.co.uk/termsprevious These Terms incorporate our privacy policy at www.theunseen.co.uk/privacy

The contracting parties are:

(1). THE UNSEEN DRAMA LLP, a limited liability partnership registered in England & Wales at the Cardiff office of Companies House under company number OC449572, of registered office Brulimar House, Jubilee Road, Manchester, United Kingdom, M24 2LX (‘The Unseen’); and,

(2). YOU, the student (‘the Student’);

together known as ‘the Parties’.

The Parties agree that these Terms will govern the relationship between them.

1. Definitions and Interpretation 

1.1. In these Terms, the following words shall have the following meanings:

‘Attendance Hours’ means the hours of attendance for the duration of the Course;

‘Booked Course’ means a Course that is subject to a Booking;

‘Booking’ means an agreement by a Student to attend a Course; 

‘Booking Date’ means the date of a Booking;

‘Business Day’ a day (other than a Saturday, Sunday or public holiday) when banks in the City of London are open for business;

‘Cooling Off Period’ means a period of fourteen (14) calendar days (for the avoidance of doubt this is from booking)

‘Course’ means any course offered by The Unseen that will commence on a specific date;

‘Course Price’ means the fee payable for a Course;

‘Deadline Time’ means 2 p.m. UK Time on the last Business Day before the start date of a Course;

‘Deposit’ means a payment of £100 GBP;

‘Effective Date’ means the Booking Date or the date the Deposit is received by The Unseen as cleared funds, whichever is the earlier;

‘Premises’ means the location from which The Unseen provides the Services;

‘Services’ means generally the services to be provided by The Unseen to the Student; 

‘Session’ means a morning or afternoon session of classes, forming part of a Course;

‘UK Time’ means Greenwich Mean Time or British Summer Time, as the case may be; 

‘Website’ means any website operated by The Unseen; and,

‘Work Product’ means a copy of footage or image(s) of the Student participating in the Course.

1.2.  In this Agreement, the following rules of construction will apply:

1.2.1. clause and Schedule headings will not affect the interpretation of this agreement;

1.2.2. the Schedules forms part of this agreement and will have effect as if set out in full in the body of this agreement. Any reference to this agreement includes the Schedules. References to clauses and the Schedules are to the clauses and the Schedules of this agreement;

1.2.3. unless the context otherwise requires, words in the singular will include the plural and in the plural will include the singular;

1.2.4. a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

1.2.5. a reference to a party includes its personal representatives, successors or permitted assigns;

1.2.6. unless the context otherwise requires, a reference to one gender will include a reference to the other genders;

1.2.7. a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

1.2.8. any obligation on a party not to do something includes an obligation not to allow that thing to be done;

1.2.9. any phrase introduced by the terms including, include, in particular or any similar expression, will be construed as illustrative and will not limit the sense of the words preceding those terms; and.

1.2.10. a reference to writing or written includes faxes but not e-mail.

2. Commencement and Duration

2.1. The relationship between The Unseen and the Student is governed by these Terms, which form a contract between the Parties effective from the Effective Date.

2.2. The Unseen will provide the Services to the Student on the terms of these Terms. Payment of the Deposit or any indication of agreement to receive the Services or continuing use of the Services, or any combination of actions on the part of the Student thereof, will be taken to indicate and confirm the agreement of the Student to these Terms.  If the Student does not agree with these Terms, the Student should not pay the Deposit or agree to receive the Services or proceed or continue to use the Services, as the case may be.

2.3. The Services agreed under these Terms will be supplied for the duration of the Booked Course, unless either Party decides to terminate these Terms in accordance with clause 8 below.

2.4. These Terms apply to the exclusion of any other terms that the Student seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.5. In the event of the Student expressing dissatisfaction with the Services, the Complaints Resolution Policy & Procedure in the annex to these Terms shall apply.

3. Nature of the Services

3.1. Classes are conducted at the Premises, which are located in central London.  The Unseen reserves the right to change the location of the Premises at any time on written notice to the Student. This may include a shared message or broadcast made through the Whatsapp shared groups.

3.2. The Unseen provides acting classes, the nature and content of which are broadly reflected in the informational and promotional material available on the Website.  

3.3. Notwithstanding clause 3.2 above, and subject to clause 3.4 below, the Student acknowledges and agrees that:

3.3.1. the material referred to in clause 3.2 above is for information and guidance only, and in no sense or part is intended to form curricula or syllibi, and no warranty is offered or supplied as to the precise content of any Courses, which at all times shall be at the sole discretion of The Unseen;

3.3.2. any illustrations, descriptive matter or advertising issued by The Unseen, whether on the Website or elsewhere, and any descriptions or graphics contained in promotional material issued by The Unseen (including, amongst others things, any Website), are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They will not form part of these Terms or have any contractual force; and,

3.3.3. should the Student have specific learning or training requirements, it will be at the sole discretion of The Unseen as to whether these will be accommodated or reflected in any way or form in the Booked Course.

3.4. Showcases are individual performances by Students that are submitted by The Unseen to agencies, employers and other industry professionals.  The Unseen shall publicise which Courses shall be eligible for guaranteed showcases, other Courses shall include showcases only at the sole discretion of The Unseen. 


4. Course Prices and Booking

4.1. Course Prices are published by The Unseen, who reserve the right to review and change Course Prices from time to time in their sole discretion, save that the Course Price at Booking shall remain fixed for the relevant Booked Course.

4.2. Bookings shall be completed and confirmed by e-mail (or such other method as The Unseen shall specify from time to time in its sole discretion).  While The Unseen operates the Courses on open ability and mixed ability bases:

4.2.1. applications directly to non-beginner Courses from new students will only be considered when accompanied by a showreel for assessment; and,

4.2.2. The Unseen reserves the right in its sole discretion to determine the ability level of the Student (regardless of whether the Student has attended a Course previously) and to offer, re-offer, and withdraw offers of, Courses accordingly to a good faith assessment of each student’s learning and training needs, based on evidence (if any) submitted by the Student and following a consultation with the Student. 

4.3. Following Booking, the Student shall make the following payments to The Unseen:

4.3.1. the Deposit shall be payable immediately at Booking;

4.3.2. the balance of the Course Price shall be payable by or before the Deadline Time.

4.4. Payment shall be in pounds sterling by such method as The Unseen shall reasonably specify from time to time.

4.5. All sums payable shall be inclusive.

4.6. In the event that:

4.6.1. the Deposit is not received as cleared funds within five (5) Business Days of the Booking Date or by the Deadline Time, whichever shall be the earliest; or,

4.6.2. the balancing payment in sub-clause 4.3.2 above is not received as cleared funds by the Deadline Time;

The Unseen may:

4.6.3. offer to change the Course start date in accordance with clause 5.2 below; or,

4.6.4. terminate these Terms in accordance with clause 8.1 below.

4.7. Late payments shall be liable to penalty interest at the rate of four percent (4%) above the base rate of the Bank of England from time to time in force.

5. Lateness, Cancellations, Transferring Courses & Changes to Bookings

5.1. Start times for all Course days will be notified to the Student in advance.  In accordance with industry practice:

5.1.1. if the Student, for any reason, arrives at a class after the notified start time, the Student will not be permitted to participate in the class and will be asked to leave the Premises and not return for the duration of that Session.

5.1.2. if the Student cannot attend a Session or will have to leave a Session early, the Student must notify The Unseen in advance, as follows: for morning or evening Sessions, by or before the Deadline Time; and, for afternoon Sessions, before commencement of the morning Session.

5.2. The Student may change a Booking at any time by agreement with The Unseen.  In the event the Student wishes to change a Booking or, having paid the Deposit, the Student has failed to pay the balance of the Course Price by the Deadline Time, the following provisions shall apply:

5.2.1. at the sole discretion of The Unseen, and subject to such reasonable conditions as The Unseen may impose, the Booking will be changed as requested or the Student will be offered an alternative Booking or (if late payment is made during the Booked Course and The Unseen agrees) will be permitted to join the Booked Course late (the latter to be without reimbursement of any portion of the Course Price);

5.2.2. if a change is agreed by the Parties, The Unseen will issue the Student with a new booking confirmation and either: a request for any underpayment arising in consequence, which shall be paid in accordance with sub-clause 4.3.2 above; or, a refund for any overpayment arising in consequence, which shall be made to the Student within thirty (30) calendar days to the nominated bank account of the Student;

5.2.3. if a change is not agreed by the Parties, then the change request or other circumstances, as applicable, shall be treated as a cancellation and clause 5.3 below will apply.

5.3. The Student may cancel a Booking and withdraw from a Course at any time by notifying The Unseen.  In the event the Student is a consumer and wishes to cancel a Booking, the following provisions shall apply:

5.3.1. if the cancellation request is received during the Cooling Off Period and prior to commencement of the Course, the Student will be reimbursed the payment made already in relation to the cancelled booking;

5.3.2. if the cancellation request is received during the Cooling Off Period and after commencement of the Course, the Student will be reimbursed the Course Price less a sum that in the reasonable assessment of The Unseen fairly reflects the value of the Services provided up to the point of cancellation. For the avoidance of doubt this will include the provision of a limited space in a class, meaning the need to delay or turn away other students; and,

5.3.3. if the cancellation request is received after the Cooling Off Period and:  prior to the commencement of the Course, it shall be entirely at the reasonable discretion of The Unseen as to whether the Student should be reimbursed any payments already made; and, after commencement of the Course, the Student will not be reimbursed.

5.4. If reimbursement is refused or sub-clause above applies or the Student is not a consumer:

5.4.1. The Unseen shall offer the Student the opportunity (or further opportunity) to request a change to the Booking in accordance with clause 5.2 above; and,

5.4.2. the Student shall remain liable to The Unseen for the balance of the Course Price and any penalty interest thereon.

5.5. If clause 5.4 above applies and having offered the Student a reasonable opportunity (or further opportunity) to change the Booking and the Parties cannot agree on a new Booking, then clause 8.1 below will apply.

5.6. If the Student wishes to join a different Course after the Booked Course has commenced, this will be treated as a course transfer, clause 5.2 above will not apply, and instead the Student will be asked for any underpayment of the Course Price (which must be before the Student is permitted to transfer to the new Course) but will not be refunded if there is an overpayment.

5.7. The Student will pay all amounts due to The Unseen under these Terms in full without any deduction or withholding and will not be entitled to assert any credit, set-off or counterclaim against The Unseen in order to justify withholding payment of any such amount in whole or in part. The Unseen reserves the right to set off any amount owing to it from the Student.

6. Duties and Obligations of the Student

6.1. The Unseen will send a welcome email to the Student during the week prior to the Course start date, which will include (amongst other things) confirmation of Attendance Hours and other information about the Course and how to make payment of the balance of the Course Price, but it is the responsibility of the Student to get in contact with The Unseen if the email is not received by the day of the Deadline Time.

6.2. The Student must:

6.2.1. be aged 18 or over;

6.2.2. be punctual and diligent throughout the duration of the Course;

6.2.3. be at, and remain in, the Premises during Attendance Hours;

6.2.4. while at the Premises, reasonably co-operate at all times with instructions from staff of The Unseen or the landlord;

6.2.5. at all times demonstrate enthusiasm for the Course and acting generally and a willingness to work hard, provided that The Unseen acknowledges and agrees that the Student shall have the right to refuse participation in an exercise or scene, for any reason or no reason;

6.2.6. treat staff and other students with courtesy and respect and not engage in any form of inappropriate behaviour towards staff and other students, to include (amongst other things) unlawful discrimination or harassment; and,

6.2.7. not bring drugs, alcohol or dangerous or offensive weapons on to the Premises.

6.3. The Student should at all times exhibit a positive and supportive attitude to other students and (amongst other things) must refrain from talking or making unnecessary noise during work or performances by other students.

6.4. In the event the Student decides to join The Unseen Whatsapp group, the Student will adhere to administrator’s rules and requests at all time and understands that he may be removed from the Whatsapp group at any time, in the sole discretion of The Unseen.

6.5. The Student:

6.5.1. is permitted to take moving or still images of themselves or other students, but must obtain permission from students captured in those images before posting, publishing or distributing the images in any medium whatsoever; and,

6.5.2. is not permitted to take moving or still images of staff.

7. Privacy, Confidentiality and Attribution

7.1. The Student will be permitted to join a Whatsapp group run by The Unseen to keep up to date with events and showcases.  By joining the Whatsapp group, the Student will be disclosing their mobile phone number to The Unseen and other students.  The Student can opt out of the Whatsapp group at any time, or decline to join, and may also be removed from the Whatsapp group at any time in the sole discretion of The Unseen, and in any of those cases, the Student may request information direct from staff instead under arrangements that will be notified to the Student. 

7.2. If the Student is photographed or filmed for any class work: 

7.2.1. the Student shall be provided with Work Product (by means and in such a format as The Unseen shall decide in its discretion), and, subject to and conditional on observance of the requirement in sub-clause7.2.3 below, shall have an irrevocable, non-exclusive licence to use, edit, publish and distribute the Work Product;  

7.2.2. the Student acknowledges that The Unseen shall retain the right to use, edit, publish and distribute the Work Product to promote the Student or The Unseen, or both; and,

7.2.3. the requirement is that the Student must obtain the permission of any other students captured in Work Product before posting, publishing or distributing the Work Product in any medium whatsoever  

7.3. If the Student has any involvement in any work directed, managed or produced by The Unseen, whether or not as part of the Course, the Student acknowledges that any such work is confidential and agrees indefinitely not to post, publish or distribute any material or images of or concerning the work in any medium whatsoever without the express prior written consent of The Unseen, which shall be granted or not in its sole discretion.

7.4. In the event The Unseen grants consent pursuant to clause 7.3 above, the Student:

7.4.1. will observe and perform any conditions imposed by The Unseen thereof; and,

7.4.2. warrants not to otherwise infringe the copyright and moral rights of The Unseen in the relevant work.

8. Termination and Withdrawal

8.1. The Unseen shall have the right to terminate these Terms for any reason or no reason on thirty (30) days’ written notice to the Student.

8.2. In the event of a breach of clause 6.2 above by the Student, or persistent breaches of clause 6.3 above, or a substantial material breach of any of these Terms by the Student, The Unseen shall be have the right to:

8.2.1. direct that the Student leaves the Premises and does not return; and, 

8.2.2. terminate these Terms immediately on written notice to the Student, and without reimbursement to the Student of payments made; and,

for the avoidance of doubt, The Unseen shall be under no obligation to first give the Student an opportunity to remedy the breach.

8.3. The Unseen reserves the right to:

8.3.1. refuse admission of the Student to a Course or Session or classes at any time; and,

8.3.2. withdraw or cancel any Course.

8.4. The Student shall have the right at any time and for any reason or no reason to terminate these Terms and withdraw from classes immediately without prior notice to The Unseen, in which case this shall be treated as a cancellation, and clause 5.3 above shall apply.

9. Consequences of Termination

9.1. On termination of these Terms for any reason:

9.1.1. the Student will immediately pay to The Unseen any outstanding payments and penalty interest thereon in respect of Booked Courses or Services supplied;

9.1.2. the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination will not be affected, including the right to claim damages in respect of any breach of these Terms which existed at or before the date of termination or expiry;

9.1.3. any personal data held by The Unseen and concerning the Student will be deleted by The Unseen; and,

9.1.4. clauses which expressly or by implication have effect after termination will continue in full force and effect.

9.2. For the avoidance of doubt, The Unseen will not be liable for any loss or damage to the Student following, or as a result of, termination of these Terms.

10. Acknowledgements & Disclaimer

10.1. The Student acknowledges and agrees that:

10.1.1. The Unseen offers no warranty or assurance that its Services will lead to or result in work, openings, opportunities or employment for or engagement of the Student in the acting industry or any other industry or field, or that the Student will reach a level of competence required to successfully obtain acting work of any kind; and, notwithstanding any help, guidance and assistance The Unseen may provide, it remains at all times the Student’s sole responsibility to seek work, openings, opportunities, employment and engagements; 

10.1.2. in particular, where The Unseen allows the Student to produce a showcase or showreel or any other work targeted at agencies, employers and other industry professionals, no warranty is given that this will result in work, openings, opportunities, employment or engagements for the Student in acting or any other field, whether related or not;

10.1.3. the Premises are a shared building and: any personal property and effects of the Student brought to classes are at the Student’s own risk entirely and should not be left unattended; and, The Unseen shall not be held liable for any loss, damage or theft to the personal property and effects of the Student; and,

10.1.4. the Premises are located in central London and The Unseen shall not be responsible for the Student’s travel arrangements or travel expenses, which remain at all times the responsibility and liability of the Student entirely.  For the avoidance of doubt, this clause 10.1.4 shall continue to apply if The Unseen changes the location of the Premises in accordance with clause 3.1 above;

10.1.5. The Unseen shall not be liable to the Student or to any third party for the adverse financial consequences of any modification, financial change, suspension or discontinuance of the Services; and,

10.1.6. The Unseen does not warrant that (i). the Services will meet the Student’s specific requirements, (ii). the Services will be uninterrupted, timely, secure, or error-free, (iii). the results that may be obtained from the use of the Services will be accurate or reliable, (iv). the Services will meet the Student’s expectations, and (v). any errors or other problems will be corrected. The Unseen cannot guarantee and does not promise specific results from use of the Services. 

10.2. The Unseen reserves the right to:

10.2.1. refuse the Student access to its Services at any time and for any reason or not reason;

10.2.2. make any changes to the Services which are necessary to comply with any applicable law or regulation, or which in their opinion do not materially affect the nature or quality of the Services; and,

10.2.3. (save to the extent that clause 5.2 above may apply) change, modify or remove parts the Services at any time and for any reason;

11. Website 

11.1. The Website is provided “as-is” and The Unseen disclaims all warranties, whether expressed or implied, including without limitation implied warranties of title, merchantability, fitness for a particular purpose or non-infringement. 

11.2. The Unseen is not responsible for any incorrect or inaccurate content posted on the Website. The Website may be temporarily unavailable from time-to-time for maintenance or other reasons. The Unseen assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, student communications. The Unseen is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the site, including injury or damage to students or to any other person’s computer related to or resulting from use of the Website.

12. Limitation of Liability

12.1. Nothing in these Terms will limit or exclude The Unseen’s liability for:

12.1.1. death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; or,

12.1.2. fraud or fraudulent misrepresentation.

12.2. Subject to clause 12.1 above:

12.2.1. The Unseen will under no circumstances whatsoever be liable to the Student, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of sales or business, loss of agreements or contracts, loss of or damage to goodwill, loss or any indirect or consequential loss arising under or in connection with these Terms; and,

12.2.2. the total liability of The Unseen to the Student in respect of all other losses arising under or in connection with this agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed the total payments actually received by The Unseen from the Student.

13. Indemnity

The Student agrees to indemnify The Unseen, its subsidiaries, affiliates, officers, agents, and other partners and employees, from any loss, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Services in breach of these Terms or your breach of any law or the rights of a third party.

14. Force Majeure

14.1. For the purposes of this agreement, Force Majeure Event means an event beyond the reasonable control of either Party including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of The Unseen or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of The Unseen or subcontractors.

14.2. Neither Party will be liable to the other as a result of any delay or failure to perform its obligations under this agreement as a result of a Force Majeure Event.

14.3. If the Force Majeure Event:

14.3.1. prevents The Unseen from offering the Course at the Premises, The Unseen may in its sole discretion offer to provide the Course online instead using a video conferencing application.  The Student may either accept or decline this offer within five (5) Business Days.  If the Student accepts the offer, the Course will continue online and these Terms shall continue to apply to the extent lawful and practicable and will be interpreted and applied accordingly, so that (amongst other things) the expression ‘Premises’ shall be re-interpreted to mean the video conferencing application.  If the Student declines the offer or fails to accept the offer, this will be treated as a cancellation and clause 5.3 above will apply; and,

14.3.2. prevents either Party from performing its obligations for more than eight (8) weeks, the innocent Party will, without limiting its other rights or remedies, have the right to terminate this agreement immediately by giving written notice to the defaulting Party, in which case (subject to sub-clauses 5.3.1 and 5.3.2 above) any payments made will not be refunded, though the obligation to pay any accrued payments that may be due will continue.

14.4. An offer by The Unseen to the Student in sub-clause 14.3.1 above must set out clearly any limitations, restrictions, modifications and accommodations that, in the reasonable judgement of The Unseen, are required in the circumstances.  For the avoidance of doubt, the Student will not be entitled to a refund (whether in whole or part) on account of any such changes to the Services.

15. Notices and Communications

15.1. The Unseen may serve notices on you by e-mail to the e-mail address you specify when registering with us.  You will be deemed to have been served with a notice by e-mail thirty (30) minutes after the e-mail is sent to you provided we have not received an error message or other indication of non-transmission. The Unseen may also serve notices on you using the methods set out in the remainder of this clause 15.1.

15.2.  Any notice or other communication required to be given by you to us under or in connection with these Terms will be in writing and will be delivered to us personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at the address given at the head of these Terms.  

15.3. Any notice or other communication served in accordance with sub-clause 15.2. above will be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.

16. Assignment and Subcontracting.

16.1. The Unseen may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the agreement and may subcontract or delegate in any manner any or all of its obligations under the agreement to any third party or agent.

16.2. The Student will not, without the prior written consent of The Unseen, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under these Terms.

17. Waiver. 

A waiver of any right under these Terms is only effective if it is in writing and will not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the agreement or by law will constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy will preclude or restrict the further exercise of that or any other right or remedy.

18. Severance.

18.1. If a court or any other competent authority finds that any provision of these Terms(or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms will not be affected.

18.2. If any invalid, unenforceable or illegal provision of these Terms would be valid, enforceable and legal if some part of it were deleted, the provision will apply with the minimum modification necessary to make it legal, valid and enforceable.

18.3 The Unseen reserves the right to revise and amend these Terms from time-to-time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in our Services offered, changes in relevant laws and regulatory requirements and changes in our system’s capabilities, so please review our terms regularly.

19. No Partnership or Agency. 

Nothing in these Terms is intended to, or will be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party will have authority to act as agent for, or to bind, the other party in any way.

20. Entire Agreement

These Terms constitutes the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms. Each party agrees that it will have no claim for innocent or negligent misrepresentation based on any statement in these Terms.

21. Third Parties. 

A person who is not a party to these Terms will not have any rights under or in connection with it.

22. Rights and Remedies. 

The rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.

23. Variation. 

Except as set out in these Terms, any variation, including the introduction of any additional terms and conditions to these Terms, will only be binding when agreed in writing and signed by The Unseen.

24. Electronic signature. 

These Terms shall be agreed electronically by the Parties, by exchange of e-mails.

25. Governing Law and Jurisdiction. 

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), will be governed by, and construed in accordance with, English law, and the Parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

The Unseen
Complaints Resolution Policy & Procedure

The Unseen strives to deliver satisfaction to students, however we understand that things don’t always go to plan and that sometimes a course may not live up to your expectations. If this happens we want you to let us know and to give us the opportunity to put things right as quickly as possible.

If however, you feel we haven’t resolved the issue, we have a clear and simple procedure in place to make sure we handle your complaint fairly, sensitively and in a professional manner.

Complaints Procedure

We aim to resolve your concerns as quickly as possible and most issues can be resolved at the initial point of contact with us. If you remain dissatisfied, you may wish to make a formal written complaint.

You can complain in writing, either by email and send it to:

[Lucy Olivia – lucyolivia@theunseen.co.uk]

Stage 1

It would help us to deal with your complaint more effectively if you could provide the following information:

● Exactly what the problem is and how it occurred

● How it has affected you

● What you consider should be done to put it right

We will acknowledge receipt of your complaint within five (5) working days of receipt.

We will then investigate and provide you with a full response which outlines the findings of any investigation and, wherever possible, resolve the matter to your satisfaction. We will also keep each stage of the complaints procedure independent and as impartial as possible.

Stage 2

Whilst we will do our best to ensure your complaint is resolved in the first stage, we understand that you may still not be satisfied with the initial response letter you receive. If this is the case you may write formally to us at:

[Lucy Olivia, The Unseen, 72-74 Dean Street, London W1D 3SG]

If your complaint is particularly complex it may take longer to resolve. We will, however, always keep you informed regarding our investigation into the issues you raise. We will ultimately issue a formal resolution letter in response to your complaint as part of our procedure.

Your complaint will be treated in the strictest confidence.